Brooklyn, NY · Since 1951
Dental lab pickup and delivery in NYC
Coordinate your physical cases with AIM Dental Laboratory’s NYC metro courier service. Our lab is based at 802 Myrtle Avenue in Brooklyn, and the online pickup form lets your practice provide the address, requested window and case details in one place.
Request a pickup from your practice
Open Schedule a Pickup on the contact page, enter your practice and contact details, and provide the collection address. Choose an available date and time window, then add the case information before reviewing and submitting. First-time email addresses need verification before submission. A request is sent to the lab team for coordination; the requested window is not a promise that the courier has already been dispatched. Use a contact number where the team can reach someone who knows which cases are ready.
What to have ready for the courier
Prepare a complete prescription, the impressions or models needed for the case, and the bite records requested by the lab. Include shade information and a requested return date so those details travel with the physical case. Check that records are complete and package them so they remain stable in transit. For an implant case, confirm the system, platform and relevant component information before dispatch. If something is missing or a clinical decision is still open, speak with the lab before arranging collection.
Pickup cutoffs and rush are different
Same-day pickup requests after 11 AM are typically scheduled for the next business day. The 24-hour metro NYC rush option has a separate requirement: the case must reach the lab by 12 PM. Do not assume that a morning pickup request qualifies automatically. Call the team to confirm the collection plan and rush eligibility before booking the patient’s seat appointment. Standard production times vary by case type, and rush suitability depends on the case and complete records. Check the turnaround page when planning the return date.
Send a scan when physical collection is unnecessary
Digital cases can go through the scanned-case form on the same contact page. Sending the files directly removes the collection leg for the scan, but does not replace any additional physical records the technician requests for a complex case. Practices outside the courier area can contact AIM to discuss sending their records and return arrangements; do not book a NYC pickup for an out-of-area address. For delivery questions on a case already in progress, contact the lab or use the case tracking page with your case information.
Prepare your records with our digital and physical impression checklist and download the Rx form.
Frequently asked questions
AIM’s NYC metro courier service covers Brooklyn, Manhattan, Queens, the Bronx and Staten Island. Give the team your full address so the pickup window can be confirmed.
No. A rush case must be received at the lab by 12 PM and confirmed with the team. The collection request and rush acceptance are separate steps.
Contact the lab at (718) 854-3900 with your practice and case details. The case tracking page also provides a lookup for cases already in progress.
Talk through your next case
Call (718) 854-3900 to confirm records, pricing and timing.